Refund & Cancellation Policy

This page explains what happens if you want to cancel a course admission, or if something goes wrong with a digital asset purchase. We have tried to write it plainly rather than in legal language.

Digital assets (LUTs, presets and downloadable files)

Digital assets are delivered instantly — the moment your payment is verified, a private download link is generated for you. Because the file cannot be “returned” once it has been downloaded, sales are final once the download link has been issued.

That said, we will always make it right if the problem is on our side. Contact us with your payment ID if:

• You were charged but no download link was issued.
• The download link failed or expired before you could use it.
• The file is corrupted, incomplete, or will not open in the software listed on the product page.
• You were charged more than once for the same order.

In these cases we will either re-issue the download or refund you in full. Please reach out within 7 days of the purchase so we can trace the payment easily.

We cannot offer a refund simply because you changed your mind after downloading, because you bought the wrong product by mistake, or because you do not own the software needed to use the files. Please check the product description and software compatibility before buying — and if you are unsure, message us on WhatsApp first and we will tell you honestly whether it will work for you.

Offline course admission

Because seats in each batch are limited, an admission reserves a place that we then cannot offer to someone else. So cancellation is handled as follows:

• Before the batch starts — contact us as early as you can. We will discuss your situation directly and agree what is fair, which may include transferring your admission to a later batch.
• After the batch has started — the course fee is generally not refundable, because the seat, the schedule and the teaching time have already been committed to you.
• If we cancel or cannot run a batch — you will be offered a place in the next batch, or a full refund of what you paid, whichever you prefer.

The exact fee, payment schedule and cancellation terms that apply to you are the ones confirmed to you in writing at the time of admission. If they differ from this general policy, the terms confirmed at admission are the ones that apply.

Missed classes

If you miss a class, tell us in advance where possible. We will do our best to help you catch up, but we cannot guarantee a replacement session for every missed class, and missed classes are not refundable.

Nest Pro cancellation and support

The 30-day Nest Pro trial needs no payment method and creates no charge. A paid subscription starts only after separate authorisation. Cancel future renewal from your Nest Pro account; access remains through the paid period. Cancellation by itself does not issue a refund for the period already paid. If you were charged twice, were charged after an effective cancellation, or cannot use the product because of a confirmed fault, contact us with the payment reference so we can investigate and resolve it or arrange an appropriate refund. This does not limit statutory consumer rights.

How refunds are paid

Approved refunds are sent back through the original payment method via Razorpay. Once we process a refund, it usually reaches your account within 5–7 working days, depending on your bank. We do not control that timeline.

How to request a refund

Message us on WhatsApp at +91 96628 93156 or email [email protected]. Please include:

• Your name and the phone number or email used at purchase
• The Razorpay payment ID (shown on your payment confirmation)
• What went wrong

We aim to reply within 2 working days.